Privacy Policy

Last updated: March 2026

1. Introduction

SiteSnapDoc ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, and password when you create an account.
  • Project Data: Photos, annotations, notes, PDF plans, reports, and other content you upload or create within the app.
  • Contact Information: Any information you provide when contacting us through the contact form, including name, email, and message content.

2.2 Information Collected Automatically

  • Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
  • Usage Data: How you interact with the app, features used, timestamps, and session duration.
  • Location Data: GPS coordinates may be collected when you take photos within the app (for geotagging purposes only). You can disable this in your device settings.
  • Log Data: IP address, browser type, pages visited, and crash reports.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service.
  • Process and organize your construction documentation, photos, and reports.
  • Generate PDF reports and enable sharing features as requested by you.
  • Send you technical notices, updates, security alerts, and support messages.
  • Respond to your enquiries and provide customer support.
  • Monitor and analyse usage trends to improve user experience.
  • Detect, prevent, and address technical issues and security threats.

4. Data Storage and Security

Your data is stored securely using industry standard encryption and security measures. Project photos, documents, and reports are stored in encrypted cloud storage. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With Your Consent: When you use the sharing and export features to send reports, photos, or project updates to others.
  • Service Providers: With trusted third party service providers who assist in operating our Service (e.g., cloud hosting, analytics), bound by confidentiality agreements.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal retention requirements).
  • Data Portability: Request your data in a structured, commonly used format.
  • Withdraw Consent: Withdraw consent for data processing at any time.

To exercise any of these rights, please contact us at info@sitesnapdoc.com.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Project data (photos, reports, annotations) is retained until you delete it or close your account. We may retain certain information as required by law or for legitimate business purposes.

8. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

9. Third Party Links

The Service may contain links to third party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third party services you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: